Reference

How We Handle Your Privacy

Your account details, payment information and gaming history stay secure with us. We collect only what's needed to verify your identity, process deposits through DANA, OVO, GoPay and…

Encryption on all account pagesPayment data never shared with third partiesWithdrawal verification in real time
kebaya4d heylink How We Handle Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Support Open the chat widget in your account lobby or at the bottom right of this page. Our team responds within two minutes during Jakarta business hours, seven days a week.
Privacy Request Email Send a subject line 'Privacy Request' to [email protected] with your account username and the specific data you want to access or modify.
Account Settings Log in, go to My Account > Privacy Settings to review what we store, download your data, or update your contact preferences directly.
HOW WE SECURE YOU

Data Handling, Cookies and Account Safety

Cookies and Tracking

We use cookies to keep you logged in, remember your game preferences, and detect unusual login patterns. You can disable non-essential cookies in your browser; essential ones let us function.

Password and Two-Factor Security

Your password is hashed on our servers; we never see it in plain text. Enable two-factor authentication in Account Settings to add a PIN sent to your phone via SMS.

Payment Data Isolation

Deposits made via DANA, OVO, GoPay or QRIS are tokenized on arrival — we never store your full banking details, only a secure reference number.

Withdrawal Verification

Before we send payouts, we verify your identity against the account data you gave us at signup. This prevents fraud and protects your funds.

Data Retention Schedule

Active account data is kept as long as you play. Closed accounts are archived for seven years to comply with local accounting law, then deleted.

Your Right to Access and Delete

Request a copy of all data we hold about you, or ask us to delete your account and associated records. We respond within 14 business days.

Privacy Questions Answered

No. Our support team cannot view or reset your password. You'll reset it yourself via the 'Forgot Password' link on the login page. We'll send a verification link to your email address on file.

We do not sell or share your personal data with advertisers or other platforms. We only share payment information with your bank or payment processor — DANA, OVO, GoPay or QRIS — to complete your transaction.

Your payout history is visible in your Account > Transaction History for the life of your account. After you close your account, we archive it for seven years for tax and compliance purposes, but you cannot access it through the lobby.

Yes. When you request a data download, it includes which live tables you played, timestamps, and your chip movements during those sessions. Game play data is part of your account record.

Yes. Go to My Account > Profile Settings, update your email or phone, and verify the change via SMS or email. Your game history, balances and payout records stay intact.

Log out immediately and contact Live Chat Support or email [email protected] with 'Security Alert' in the subject line. We will review access logs and reset your session if needed.