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What You Need to Know Before You Play

Our Terms & Conditions form the agreement between you and kebaya4d heylink when you open an account and start playing.

Account rules and eligibilityPayment and withdrawal termsAccount security and conduct
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kebaya4d heylink What You Need to Know Before You Play
GET HELP

Policy Questions and Account Support

If you have questions about these Terms & Conditions or need to report a concern about your account, our support team is available through multiple channels.

Live Chat Reach our support team instantly via live chat in the lobby. Available during extended hours; average response time under 2 minutes. Best for urgent account or payment questions.
Email Support Send detailed policy or compliance questions to our support email. Replies within 4–6 hours on business days. Use this for formal policy disputes or documentation requests.
In-App Help Center Browse searchable FAQs and account guides within the kebaya4d heylink app or website. Updated daily; covers account setup, payment methods, and terms clarification.
ACCOUNT SECURITY

How We Protect Your Data and Your Rights

Your account security and data privacy are cornerstones of these Terms & Conditions. We encrypt all deposits and withdrawals, verify your identity before any payout, and store your payment details securely.

Data Encryption

All your personal and payment information is encrypted end-to-end. Your DANA, OVO, GoPay and QRIS credentials are never stored in plain text on our servers.

Identity Verification

Before any withdrawal, we verify your identity against your account registration data. This protects both you and kebaya4d heylink from fraud and unauthorized access.

Transaction History

Every deposit and withdrawal is logged in your account ledger. You can view and download your full transaction history from the account settings page at any time.

Password Responsibility

You are solely responsible for keeping your login password confidential. Do not share it with anyone. We will never ask for your password via email or chat.

Data Retention

Your account records, deposits, withdrawals and gameplay history are retained for compliance and dispute resolution. Request deletion or correction of personal data by contacting support.

Policy Updates

Changes to these Terms & Conditions are posted to your dashboard at least 14 days before they take effect. Continued play after the deadline means you accept the updated terms.

Your Terms & Conditions Questions Answered

The FAQ below covers the terms topics that come up most often from players in Indonesia and across our platform. If your question isn't answered here, reach out to our support team via live chat or email.

You're agreeing to follow our Terms & Conditions, which set out your eligibility, how deposits and withdrawals work, what conduct is prohibited, and how we handle your data. By opening an account, you confirm you meet local eligibility requirements and will use the platform lawfully.

Withdrawals depend on your account history and platform rules. Most accounts can withdraw after placing qualifying activity. Deposits via DANA, OVO, GoPay and QRIS must clear into your wallet first, then your withdrawal is processed within 24 hours in most cases.

Contact our support team immediately via live chat or email with your deposit reference number. We verify all incoming transfers against your bank's records. If your bank shows the payment was sent, we will trace it. Most missing deposits are resolved within 2–4 hours.

Yes. We encrypt all DANA, OVO, GoPay and QRIS transactions and never store your payment credentials in plain text. Your account password is hashed; we cannot see it. You control your own security by keeping your password confidential.

You must not use the platform for money laundering, fraud, collusion with other accounts, or any unlawful activity. Abusive behaviour toward support staff, account sharing, or using bots or automated tools are also prohibited. Violation can result in account suspension or termination.

We retain your transaction history, account statements and personal data for compliance and dispute resolution. You can request a copy of your data or ask for corrections at any time by contacting our support team.

Yes. We may update these terms to reflect changes in law or operations. You will be notified at least 14 days before any change takes effect through your account dashboard. Continued play after the deadline means you accept the updated terms.

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